Silver Snap-Tool
PORTAL
Result details directly from CARB
Silver Snap-Tool Portal
Monitor Your Clean Truck Check Results
The Silver Snap-Tool software license includes access to the Silver Snap-Tool Portal, where users and managers can view all submissions sent to CARB under the California Clean Truck Check (CTC) program.
1 License – 3 Tools
In order to log in, you only need a single username and password to access:
- Silver Snap-Tool Software
- Silver Snap-Tool Portal
- Pre-Check Viewer
In Detail
Individual Roles
Whether you are a fleet manager or individual, define your specific role to receive a comprehensive overview of all your Clean Truck Check test results: for your truck, your shop, region, or company on an intuitive dashboard.
Test Results in Minutes
Silver Snap-Tool from RA is one of the fastest software solutions for CA CTC. Once you have received a test result from CARB, you can view and conveniently manage it in your Silver Snap-Tool Portal.
Ease of Use
The Silver Snap Tool Portal is easy to install and use, regardless of your level of technical expertise. Its valuable features, such as advanced search and filter options, data export, and the ability to define roles, set it apart from other software portals.
US Customer Service
Our dedicated US based team offers comprehensive support. You can contact us via email, phone, or the support form below. Every day we strive to exceed our customers´ expectations reflected in exceptional satisfaction reviews.
Supporting Materials
A variety of materials will guide you in using the Silver Snap-Tool Portal. Check out our User Guide providing step-by-step instructions. A comprehensive list of FAQ will address any concerns you may have regarding your Silver Snap-Tool.
35 Years
Silver Snap-Tool Portal is backed by RA Consulting, a company providing excellence in automotive diagnostic software for around 35 years. Silver Snap-Tool is based on our extremely stable and recognized OBD product Silver Scan Tool.
Your test results are only 5 steps away!
Quick Start Guide
For more information, take a look at the new Silver Snap-Tool Portal User Guide.
Supporting Materials
User Guide
FAQ
Portal and DTS (cloud service)
How can the Silver Snap-Tool Portal help me?
The Silver Snap-Tool Portal provides you with a complete overview of all your submissions.
You can preview the CARB test results and receive details about the responses, which will help you to quickly identify problems.
You can search for submissions and export them.
As a Portal Manager, you can invite testers to send submissions, and you will see all submissions sent on behalf of your company.
Are there any fees for using the Silver Snap-Tool Portal?
Your Silver Snap-Tool subscription includes access to the Portal. There are no extra fees for using the Portal.
How do I create a username and password for Silver Snap-Tool and Portal?
Use the link portal.silversnaptool.com and click on “Register”, or click on the link sent by your Company Manager.
I have not received an invitation. What should I do?
If you know for sure that your manager or one of our support team members invited you, please check if your email has accidentally ended up in the junk or spam folder of your email account.
Make sure you have provided your Company Manager or our support team with your correct address for the invitation.
If your account was already set up and you configured your settings to not receive invitation emails from us, you can find the invitation by clicking on the bell icon in the title bar next to your name in the Silver Snap-Tool Portal. Click on the icon. You can then accept the invitation and choose which company your submissions should be assigned to.
If we have not been able to answer your question, please contact our support team.
Can I add a tester/user later?
Yes. This is free of charge and can be done at any time. Using the new self-service functions, you can add, update and delete testers and locations autonomously. Thus, it is easy to organize your company´s staff.
How can I add a tester/user to my subscription?
Ask your Company Manager to invite you to your company. Follow the instruction in the invitation mail to complete your registration. After you accepted the invitation, all your sent submissions will be visible for you as well as for your company.
Important:
You can log in to the Silver Snap-Tool Portal without a Tester ID. However, you cannot submit CA Clean Truck Check (CTC) tests in this case. In order to send CA CTC tests to CARB, your account must have a valid CARB Tester ID. Ensure that you use the same email address and Tester ID with us that you used for both CARB certification and when creating your CTC-VIS account.
Register without invitation:
You may also follow the “Register” link on our log in page to set up a new account. If you do so, submissions will be visible for you and for the company that own the Silver Snap-Tool Client license. Companies may restrict the usage of the license to company members only. In that case the invitation is mandatory. Don’t worry! Invitations can be sent and accepted later at any time, even if you registered without invitation before.
For more information, take a look at the Silver Snap-Tool User Guide. If you have any questions, please contact our support team: office@ra-automotive.net
Why must my email and CARB Tester ID in Silver Snap-Tool match my CARB certificate and my CTC-VIS account?
CARB has asked us to make sure that only certified users send in submissions. By validating your email address and storing your Tester ID with us, we verify your identity.
This is also why you must ensure all three have the same email and the same Tester ID.
How do I link my CARB Tester ID to my profile?
Log in to the Silver Snap-Tool Portal. Click on the menu in the top left corner where your name is displayed, open the “My Profile” page, and click on the “Change Tester ID” link in the “My Profile” section. Here you can enter your CARB Tester ID in. Setting the Tester ID allows you to use your account to submit tests to CARB.
You can find step-by-step instructions in our User Guide.
How do I reset my password?
You can reset your password by clicking on the “Forgot Password?” link on the Silver Snap-Tool Portal login page.
If you are already logged in and want to change your password, click on the menu in the top left corner where your name is displayed. Open the “My Profile” page and click on the “Change Password” button at the bottom of the page.
You can find step-by-step instructions in our User Guide.
How long do I have to wait for the CTC test results?
Submissions received by the Silver Snap-Tool Portal are processed in real time and forwarded to CARB. You can view the submission in the Portal immediately after sending it.
CARB’s CTC-VIS checks your data. We usually receive the California Clean Truck Check test results within 10 minutes after delivery. In most cases, it is even much faster, but CTC-VIS cannot guarantee this.
Note: Use the “Refresh” button if you cannot see your test in the Silver Snap-Tool Portal or if you want to check whether a result is available now.
If you do not receive a response within 10 minutes, please contact CARB directly.
Can I export my submissions?
You can export your submissions into an Excel sheet by clicking on the “More” menu (9 dots) at the top right of the submission list next to the search field.
Which user groups should use the Silver Snap-Tool Portal?
Submitter:
If you only want to submit tests to CARB for your company, you will have the role of a ”Submitter” in the Silver Snap-Tool Portal. In addition to sending tests, you can view all your submissions and preview the test results. You can also search for and export submissions.
Company Manager:
If you are responsible for managing submissions and submitters for your company, you will be given the role of a “Company Manager.”
You can invite other users to submit on behalf of your company. You will have access to all submissions and their results.
As a Company Manager you can also send submissions.
Can I use my account on different laptops?
Yes, you can use your account on different laptops. You just need to make sure that the Silver Snap-Tool license on the laptop has an active subscription. Companies can restrict the use of their licenses to their employees. Ensure that you have accepted the invitation from the company that owns the license.
You also must ensure that your registration on the Silver Snap-Tool Portal was complete and that your Tester ID is registered.
Do I need to change my account if I move to another company?
No. Your Silver Snap-Tool account is unique and stays with you. You can update your email address (for example, to match a new company domain) in your profile and join a different company using the same account. All tests you submitted remain linked to you and to the company you performed them for.
However, it is very important that your email address and CARB Tester ID in Silver Snap-Tool match that for your CARB certificate as well as that in your CTC-VIS account. CARB checks your email and Tester ID for every submission. If you update your account only in Silver Snap-Tool but do not update your information with CARB, your submissions may be rejected – even if you have successfully joined a new company in the Silver Snap-Tool Portal.
Do I need technical knowledge to use the Silver Snap-Tool Portal?
No. The Silver Snap-Tool Portal is a standard web application, similar to most other websites you use every day. No technical background is required.
To run and submit tests using the Silver Snap-Tool Client, you must have the required CARB certification. However, to use the Portal itself – view results, search records, manage users, or handle subscriptions – no special technical knowledge or training is needed.
Downloads
Agreement: RA Automotive Software Solutions, Inc. and the manufacturer of the software, RA Consulting GmbH in Germany, are only responsible for the production and delivery of the software. The supplied software Silver Snap-Tool captures OBD data from vehicles and transmits it to a server operated at CARB. The use of the software is the sole responsibility of the user. Attempting to manipulate the captured data in any way is the sole responsibility of the user and is subject to California law.
Further questions?
Our RA Automotive Software Solutions team will be pleased to support you!
Phone: +1 (586) 782 5121
Email: office@ra-automotive.net